Frequently Asked Questions
Your guide to a seamless shopping experience at BPB Online
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our logistics partner's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items with original tags intact. You can initiate a return request through our 'Returns Portal' on the website.
Do you offer international shipping?
Yes, BPB Online ships to over 50 countries worldwide. Shipping costs and delivery timelines vary based on your location and are calculated at checkout.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing may vary between different styles and fits.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
Sustainability is core to BPB Online. We partner with certified manufacturers who adhere to fair labor practices and use eco-friendly materials whenever possible.